IQ Level 2
Award in Conflict Management


The IQ Level 2 Award in Conflict Management (QCF) is a qualification that is intended for people who may come in to contact with conflict situations. It is suitable for all areas: such as with customers, service users and the public. The qualification covers how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, and good practice to follow after conflict situations.

The qualification has one mandatory unit and learners must achieve 2 credits to gain certification.

Unit: Managing conflict in the workplace when dealing with customers, service users or the public

Assessment: Multiple choice question paper
Number of Questions: 20
Time Allowed: 45 Mins
Assessment: Portfolio

A "Qualification Achievement Record" and guidance for the portfolio element of this qualification is available on request/ for centres to download from the website. Please also see delivery and assessment guidance at the end of the unit on page 8.


There are no formal entry requirements. However, learners should be able to work at level 1 or above.

£185.00 per person



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